Dear Valued Customers,
We at Forest Master Ltd. wish to address a recent issue regarding the inadvertent deployment of non-essential cookies on our website without the proper consents. As a company committed to transparency and trust, it is crucial for us to communicate openly about this oversight and the measures we are implementing to ensure it does not recur.
Acknowledgment of the Issue: On 3 May 2024, we became aware of a technical malfunction which temporarily disabled our cookie consent mechanism. Consequently, certain analytics and marketing cookies were deployed without the explicit consent normally required by the General Data Protection Regulation (GDPR). This was a failure on our part to maintain our high standards of data privacy and compliance.
Immediate Actions Taken: Upon discovering the malfunction, we acted swiftly to rectify the issue:
- We immediately corrected the technical problem to restore the functionality of our cookie consent mechanism.
- We conducted a comprehensive review of our website and systems to strengthen our data protection measures.
- We have reported the incident to the Information Commissioner’s Office (ICO) and are fully cooperating with any inquiries.
Our Commitment Going Forward: We are deeply committed to learning from this incident and enhancing our practices:
- We are implementing strengthened checks and balances to monitor and ensure the effectiveness of our consent mechanisms.
- We will continue to review and update our privacy policies and practices to adhere to the highest standards of data protection and transparency.
We sincerely apologise for any concern or inconvenience this may have caused. We recognise the importance of data privacy and are earnestly working to regain your trust. Our team is dedicated to ensuring that our website is not only a place to find high-quality products but also a platform where your personal information is respected and securely protected.
We value your trust and loyalty, and we do not take it lightly. Thank you for your understanding as we continue to improve our practices and better serve you.
Warm regards,
The Forest Master Team